Food Service Providers

Do all menu items come in a gluten friendly option?

21 Sep 2022

Every meal option that has wheat and triticale in its ingredients or allergens, we offer a gluten-friendly option. When you're ordering you can specify for individual meals to be gluten-friendly or for the entire order to be gluten-friendly by turning the gluten-friendly symbol to green. When you…

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What happens if my student doesn't receive their meal they ordered?

03 Aug 2022

If your student does not receive their meal for a day, please contact our office and we will follow up with the vendor and school. Although this can happen from time to time, it is not common, and we strive to ensure that all students receive the meals they have ordered. 

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Can the PEISFP make changes or substitutions to meals or orders (e.g. no gravy or sauce on the side)?

03 Aug 2022

Unfortunately, due to the complexity and scale of our operation, with several thousand meals being prepared every day by several vendors for several schools, we cannot offer substitutions or customized changes to individual meals at this time.

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Does the PEISFP accommodate any dietary restrictions/special requirements?

03 Aug 2022

The PEISFP offers a meat based and vegetarian based option every school day, as well both options can be made Gluten Friendly*. Additionally, there are several options that are dairy-free as well. *Gluten friendly - While meals labeled “gluten friendly” do not contain gluten (wheat, rye, or barley)…

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Can I receive a refund for meals my student no longer needs or if there is a storm day or school closure?

03 Aug 2022

Refunds cannot be processed for meals that are no longer needed, or if there are storm days or school closures. The PEISFP still incurs costs for these meals.Parents/Guardians and School Staff will be required to acknowledge and sign off on our cancellation policy before meal orders can be placed.…

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Can I cancel or change my meal order after it has been placed?

03 Aug 2022

Meal orders can be changed or canceled while the meal ordering period is still open (Thursday at 12:00pm noon). If you cancel your order within the ordering window, a refund will be processed automatically to your account within 24 hours. After the ordering period closes, no changes or cancellation…

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